Customer Experience
Customer Service Resume Example
A clean customer service resume highlighting CSAT scores, retention impact, and CRM proficiency.
Top ATS keywords for Customer Service Representative
Customer SupportCSATZendeskSalesforceRetentionDe-escalationCRMSLAOnboardingBilingual
Writing tips for this role
- Quantify CSAT, NPS, tickets/day, and first-response time.
- List CRM and helpdesk tools (Zendesk, Intercom, Salesforce) prominently.
- Highlight soft skills like de-escalation and empathy with a specific outcome.
Alex Nguyen
Customer Service Specialist
alex.nguyen@example.com · +1 (206) 555-0166 · Seattle, WA · linkedin.com/in/alexnguyen
Summary
Customer service specialist with 4 years supporting SaaS and e-commerce customers. Maintained 98% CSAT across 60 tickets/day and recovered $220k in at-risk ARR.
Experience
Customer Service Specialist · Tideflow CommerceJan 2022 – Present
- Handled 60+ tickets/day across email, chat, and phone with 98% CSAT.
- De-escalated churn risks worth $220k ARR through proactive outreach.
- Built Zendesk macros that cut average response time from 14 to 4 minutes.
Customer Support Agent · Brightline RetailAug 2020 – Dec 2021
- Resolved 95% of tickets within SLA across 18 product categories.
- Trained 6 new hires on CRM workflows and brand voice.
Education
Seattle Central College2018 – 2020
A.A., Business Communication
Skills
Customer Support • Zendesk • Intercom • Salesforce • CSAT • NPS • De-escalation • Onboarding • Bilingual (English/Vietnamese) • CRM